Store Policies & FAQs
Shipping Policy
Currently we only ship orders in the USA. We ship using USPS's standard and expedited services. Standard shipping is free with all frames and try-on at home requests, however if you want to expedite the order at your own expense then simply opt for it at checkout.
Lens Material
We have access to many lens materials and use Hivex 1.56 index lenses when possible. We'll always reach out to you if we can not add Hivex lenses to your frames due to an Rx confliction.
Frequently Asked Questions
Why we need your Rx and PD measurement?
In order for us to complete your order we may need some personal information. The information we primary need is your most recent eyeglass prescription and PD (Pupillary distance) measurement. PD can be measured a few different ways if it is not on your eyeglass Rx. Both you prescription and PD can be specified on product pages before adding your frame to the cart. Simply take a picture of your prescription and upload it. Then enter your PD measurement and click add to cart. That's it!
How do I measure my pupillary distance?
Your PD is the distance in millimeters between your pupils. It helps us center your prescription correctly in your frames. If your doctor did not include this measurement with your eyeglass prescription then you can either;
- Contact your eye doctors office.
- If the above is not available simply get the measurement from your local optical shop.
What if I need to change some information on my order?
In the event you need to change your order, please contact us ASAP at info@nwspecs.com. We will make every effort to accommodate your request.
Expired Eyeglass Prescriptions
We are unable to fill expired eyeglass prescriptions and prescriptions for contact lenses. If you doctor provided you with an expiration date we will always go by the doctor's orders.
Questions About Rx Fulfilment
If you have any questions about our ability to fill your specific RX please contact us at info@nwspecs.com and we’ll happily get back to you with an answer as soon as possible. If it is recommended that we use a higher index material we will let you know and see how you would like to proceed. They’re maybe slightly higher costs for these materials. If we are unable to fill your Rx and you still want to frames simply select the lensless option just above the "add to cart" button and you'll receive a 10% discount.
Can I order non-Rx (plano) or lensless frames?
Yes! We can provide pricing for plano or lensless frames. Just reach out to use via our website contact form and specify which frames you're interested in.
